Support
Talk to a person.
Questions about the watch, your order, or whether it suits someone in your family? Send us a message and we will answer properly.
- Email contact@safivio.com
- Response time We reply within one working day.
- Questions Read the frequently asked questions
Safivio
Operated by SCALE WEB LAB LTD
Registered office:
Office 10339
321–323 High Road
Chadwell Heath
Essex
United Kingdom
RM6 6AX
We cannot give medical advice. For health concerns, please speak to a healthcare professional.
Common questions
Before you write to us
Free UK standard tracked delivery. Orders are normally processed in 1–2 business days, then delivered an estimated 4–8 business days after dispatch. Weekends and UK public holidays are excluded. Read our shipping policy.
Eligible purchases may be returned within 30 days of delivery. Email contact@safivio.com for instructions and the correct return address. Customers pay standard change-of-mind return postage; confirmed faulty, damaged or incorrect items are handled at our expense. Statutory rights are unaffected. Read our returns policy.
Yes. Send us a message and we will walk you through pairing the watch with an iPhone or an Android phone.
Wellness features are intended for general informational purposes and are not a substitute for professional medical diagnosis, treatment or medical equipment.