Returns & Refunds

We want you to feel comfortable ordering from Safivio. Eligible purchases may be returned within 30 days of delivery.

30-day return window

Contact us within 30 days of confirmed delivery to start an eligible return. This policy is provided in addition to applicable UK statutory consumer rights and does not limit those rights.

Return condition

Items should be unused or in an appropriate returnable condition, with supplied accessories and original packaging where reasonably possible. Reasonable inspection is allowed. Damage caused by misuse, abnormal use or avoidable customer damage may affect eligibility for a full refund. We may make a lawful deduction for diminished value caused by handling beyond what is reasonably necessary to establish the product’s nature, characteristics and functioning. This does not restrict rights for faulty goods.

How to start a return

Email contact@safivio.com with your order number and the reason for your return. A reason helps us provide support but is not required when exercising a statutory cancellation right. We will provide return instructions and the appropriate return address. Please request these instructions before sending a product back. The registered office is not automatically the return address.

Change of mind

For eligible change-of-mind returns, the customer is responsible for standard return postage. We recommend a tracked service and retaining proof of postage. There is no restocking fee.

Faulty, damaged or incorrect products

If an item arrives faulty, damaged or incorrect, contact us as soon as possible with your order number and photographs where appropriate. Once the issue is confirmed, Safivio will arrange the appropriate replacement, refund or return solution without charging the standard return-postage cost. Your statutory rights, including rights to reject faulty goods where applicable, remain unaffected.

Refunds

Once the returned product has been received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Refunds are normally processed within 5–10 business days after approval. Your bank or payment provider may require additional time for the funds to appear. These estimates do not extend any statutory refund deadline.

Order cancellations

If you need to cancel before dispatch, contact us as soon as possible. We will try to stop fulfilment, but stopping dispatch cannot be guaranteed once processing has begun. This does not remove your right to cancel or return an order under applicable consumer law.

Your UK cancellation rights

For most online purchases, you can notify us that you wish to cancel within 14 days after delivery, then have a further 14 days to return the goods. We will refund the purchase price and the cost of standard outward delivery, if charged, within 14 days after receiving the returned goods or evidence that you have sent them back, whichever is earlier. For cancellations before dispatch, applicable refunds will be made within the statutory deadline. Any additional cost of a premium delivery service is not normally refundable. Mandatory rights for faulty or misdescribed goods are not limited by the 30-day voluntary policy.

Contact us

Safivio
Operated by SCALE WEB LAB LTD

contact@safivio.com
+44 7480 267050

Registered office:
Office 10339
321–323 High Road
Chadwell Heath
Essex
United Kingdom
RM6 6AX